The Client

The 'client' is deemed to be the instructing party, whether the home owner or the home owner's agent and will be liable for payment of the fee. When our energy report is carried out or HIP pack has been instructed.

The Inspectors

Southwest Energy Assessors are Government qualified and licensed Energy Assessors and provide Energy Certificates for UK dwellings. They will be the 'inspectors' acting for the client.

Receipt of instructions

Instructions will be deemed to have been received from the client to the inspectors by telephone, email, fax, or post. Instructions will be acknowledged by the inspectors by email or post.

Fees

The fee will be according to the Inspector's fee structure as at the time that the instruction is received as advertised on our website.

Payment

1. Payment for the HIP pack or EPC are required on the day of inspection of your home or prior to the inspection taking place.
2. Payment for trade clients must be received within seven working days from receipt of the Certificate by the client.
3. 30 day accounts are available upon request.
4. Payment methods is PayPal online / cheque or cash on the day of inspection or by post.
   
   
5. Our prefered option for payment is cheque or cash on day of inspection and you will be given a receipt to confirm your payment.

Scope of the survey

The scope of the survey will be that laid out by the legislation current at the time of the inspection and will be set out on page four of the Certificate. An example report can be seen at www.southwestenergyassessors.co.uk. The Certificate will be automatically lodged by the Inspector on the Government certified database which will be available for inspection by the client. HIPs searches are carried by registered companies who are members of Association of HIP pack providers and Member of the Search Code.

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